I couldn’t find this with a quick search @clive, but it might be that Evendo has a hidden cost that gets added after checkout. This is whitelabelled Viator inventory, not a separate listing controlled by us, and I assume that Viator has restrictions on pricing. Or perhaps they’re offering a discount that comes out of their cut.
Viator doesn’t give us control or even visibility over how and where it whitelabels its inventory, so even if we were to monitor this continuously our only recourse would be to remove affected tours from Viator altogether.
Hi @iain I think you are right in that they are using a percentage of their cut to offer the discount. I suppose Viator don’t care that they are being undercut because it doesn’t affect their margins…