Greetings, All -
We have noticed that four of our tours, that are listed with the third-party vendors (Viator and TripAdvisor) have a considerable number of our reviews that have been removed from their sites. I suspect this happened within the last few months. We are missing 30+ reviews from four of our different tours. We are wondering if anybody else has had this issue, and if so what did you do to resolve it? For example, for our La Jolla walking tour Trip Advisor site, all reviews have been removed since January of 2023. It “appears” that nobody has reviewed our tour since that time. When in fact, at least 12-15 people have reviewed that tour since that time (VERY favorable reviews that have vanished!), so this of course reflects badly on us.
Thank you one and all for your help!